# Contact us

> How to reach Chessorro support: account help, bug reports, deletion requests, or to report a player.

One inbox, read by a person.

**Email:** [support@chessorro.com](mailto:support@chessorro.com?subject=Chessorro)

Write in English or Russian — either is fine. Chessorro is in beta, so please say what you were doing when something went wrong; it is usually the difference between a fix and a guess.

## What to write about

- [Account help](mailto:support@chessorro.com?subject=Account%20help) — Cannot sign in, lost access to your email, or want your username changed.
- [Something is broken](mailto:support@chessorro.com?subject=Something%20is%20broken) — A game that will not load, a move the board refused, a score that looks wrong. Include the game link if you have it.
- [Delete my account](mailto:support@chessorro.com?subject=Delete%20my%20account) — Send this from the address you signed up with and we will remove your account and its data.
- [Report a player](mailto:support@chessorro.com?subject=Report%20a%20player) — Engine use in rated games, point farming, or abuse. Send the username and the game link.

## Things that are not support questions

MOVE Points are a free in-app reward with no cash value — they cannot be bought, sold, transferred, or paid out, and support cannot make an exception.

The details are in the terms and the privacy policy: [terms](https://www.chessorro.com/en/terms.md) · [privacy policy](https://www.chessorro.com/en/privacy.md)

---

https://www.chessorro.com/en/contact · [Español](https://www.chessorro.com/es/contact.md) · [Русский](https://www.chessorro.com/ru/contact.md)